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All about VodaPay All about VodaPay

What does VodaPay do?

  • VodaPay offers you a simple and convenient way to manage your money through a digital wallet, allowing you to instantly send money to friends and family members, and to make payments. You can link your credit and debit cards to your wallet and make payments for all the products and services that the app offers. 
  • VodaPay also gives you the ability to pay for goods and services at any merchants with a compatible QR code – otherwise known as ‘scan to pay’.
  • Additionally, as a VodaPay user we will reward you regularly with cash coupons or cashback into your wallet,  depending on how you send and spend your money.

 

How can VodaPay benefit me?

Through innovative digital technologies, VodaPay provides you with inclusive mobile and financial solutions to make your life a little easier, and a little cheaper. As a super app, VodaPay offers a whole suite of some the products and services that you use, order and buy every day, all in one app. That means more space on your phone, as well as exclusive deals and discounts from brands and partners within the app, simple and instant payments, free accounts, transfers and transactions, and lower data usage (or none at all, if you’re a Vodacom customer!).

 

How does VodaPay work?

  • Once you’ve registered you can link a maximum of six bank cards to your account and add money to your wallet using those in order to make payments through the app, or via scan-to-pay at any VodaPay, Masterpass or Snap Scan merchant. 
  • You can purchase prepaid utilities and mobile services through the app, including airtime and data bundles, as well as pay your EasyPay bills and traffic fines. You can also access third-party brands (like Makro) in the form of Mini Programs housed on the super app, and buy or order their products and services without ever having to leave VodaPay.

What is a digital wallet?

  • A digital wallet is similar to a bank account, but without the need to go into a branch to register. You can keep your money safely in the digital wallet and access it from your VodaPay app.
  • You can add money to your digital wallet, send money to other VodaPay digital wallets and withdraw money from your digital wallet to a bank account.
  • They provide an easy-to-use payment method so that you can make cashless transactions, meaning you can pay anyone, anywhere, anytime.
  • Unlike banks where you pay monthly account fees, as a digital wallet holder you pay zero monthly fees; we’d rather you spend that money on something you need, like a R5 airtime voucher.

What is a super app?

  • A super app is a consolidated marketplace of products and services from third party integrations, delivered through one platform. 
  • What that means is that it’s like an ‘umbrella app’, under which lots of other smaller  apps sit. You can open VodaPay and send money to a friend, order a taxi and then do your grocery shopping before checking your transaction history, all within the one digital space.

How do I join VodaPay?

It’s super simple. You can download VodaPay from Google Play Store, the Apple App store. VodaPay is currently not available on Huawei AppGallery and will be available soon. VodaPay is compatible with most smartphones - Android version 4.4 and above, as well as Apple version 9.0 and above. Simply download the super app, and register with your details, and you’re good to go.

 

 

How will I benefit from ordering goods through VodaPay?

  • You can earn instant rewards from VodaPay based on your transaction behaviour. The more transactions you make, the greater the rewards. 
  • Also... it's quick and simple. You don’t need to input your payment details when you spend money on a new service or product; once we have them, we have them no matter what new Mini Programs you utilise.

Is it safe to use VodaPay?

Yes, and we made security a top priority. All card transactions are processed through 3D-Secure, and VodaPay has world-class risk management capabilities to ensure your full financial security.

 

What does it cost to use VodaPay?

VodaPay is absolutely free to use and charges no service fees. However, your bank may still charge relevant bank charges or card transaction fees, for normal card purchases. There are the usual data charges for using your phone, however VodaPay is free to use for Vodacom customers.

 

What is a digital payment platform?

It’s basically an app or digital product offering, designed to drive easy cashless transactions and financial inclusion.

 

Will the VodaPay wallet have different plans?

We don’t like to call them “plans”, but we do offer different options based on your needs. We have 4 different types of digital wallets; Entry (that you get when you register on the VodaPay app), Lite (available to South African citizens and permanent residents), an Essential and a Pro wallet (available to South African citizens, permanent residents and foreign nationals). The wallet types vary by transaction limits, and don’t cost you anything.

 

What payment capabilities does VodaPay allow?

  • VodaPay offers a convenient digital wallet for all users. You will get an entry wallet automatically upon opening your account. To actually add money to your wallet and use it for payments, you will need to expand from this entry wallet, by applying for a Lite, Essential or Pro wallet (these are all free of charge and easy to apply for). 
  • You can also link your bank cards in order to make payments. Debit, Cheque and Credit cards from the following banks are accepted: Absa, Nedbank, Standard Bank, Bidvest, Post Bank, Capitec, FNB, Investec, RMB, Discovery Bank, Tyme Bank. 
  • Please note that you cannot link AMEX and Diners Cards. 

 

What is Vodacom’s role in VodaPay?

VodaPay is powered by Vodacom Financial Services from Vodacom.

 

Do I have to be with Vodacom to use VodaPay?

No, VodaPay is available to all networks. However if you are a Vodacom customer or you switch to Vodacom, you will be able to use the app without paying any data charges.

 

I only use USSD can I use VodaPay?

Unfortunately you cannot use USSD for VodaPay; we want to offer you the best customer experience with our features, which is not possible to provide with USSD.

 

Can I apply for a business mobile wallet ?

The business wallet is currently not available but it will be available soon on VodaPay.

 

Is VodaPay available in all African Countries?

VodaPay is currently available in South Africa however there are plans to roll it out to other African countries.

 

Will Vodapay integrate with Crypto Assets where users can buy/sell Crypto Assets?

No, VodaPay is currently not integrated to any of the Crypto assets.

 

Will the current Vodapay App that was launched in 2019 be decommissioned?

Yes, the old VodaPay app will be decommissioned. Please ensure that you download the latest VodaPay super app from Google Play Store or the Apple App store.

 

Getting Started Getting Started

How do I set up VodaPay?

1. Download the VodaPay app from the Google Play Store, Apple App store.

2. Enter the mobile number that you want to register with VodaPay, and verify it with the OTP that will be sent to that number.

3. Add your name and surname as per your identity document.

4. Add your email address to your profile.

5. Create a 5 digit login PIN.

6. Accept the T & C's.

7. Connect your biometrics (facial/fingerprint security) if you wish, and you’re ready to use the VodaPay app.

Does VodaPay have payment limit restrictions?

Your card transaction limits will apply as per your bank. VodaPay may impose any limits on the frequency or amount of your card transactions. Limits also apply as per the allowed minimum and maximum of the service you are paying for, or the purchase you are making i.e., you can only purchase airtime between the value of R5 and R1000. Depending on which Wallet type you are on, certain other restrictions apply – you can view the wallet options on our website (https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet).

 

Why am I not getting an OTP?

There might be a short system delay in terms of sending the OTP SMS, so sometimes a little patience is all that’s needed. You may have entered an incorrect mobile number however, so please check the number and try again. Otherwise, you may have reached your OTP limit for the day, in which case you can try again tomorrow.

 

Why is my PIN being rejected?

You might be entering the wrong PIN for the mobile number you registered, but you can easily opt to reset the PIN for that mobile number by clicking "Forgot Pin" from the Login screen.

 

Why is my mobile number being rejected?

You must enter a valid South African mobile number that has not been registered with VodaPay before. 

 

What do I do if I forget my PIN?

You can reset your PIN from the Login screen by clicking "Forgot Pin". This will direct you to our instant chat where you will be assisted with resetting your PIN.

 

How do I add another mobile number?

You can only have one mobile number registered to your profile, if you would like to change your mobile number you can edit your number under your personal details section in the “Account” menu.

 

How do I change my mobile number?

You can edit your mobile number from the Login screen by selecting “Switch Account”, and then “Get Help”, or from your personal details under your "account" menu. Follow the prompts in order to verify a new mobile number with an OTP.

 

How do I use scan-to-pay?

1)      Select “Pay” on the navigation bar at the bottom of your screen.

2)      Place your cell phone camera over the merchant’s QR code correctly.

3)     Once you’ve scanned the QR code, follow the prompts to enter or confirm the amount you are paying.

4)      Select your payment method and complete the payment.

5)      You’ll receive a success screen and a notification of your payment.

 

What is a QR code and how does it work?

A QR code is a scannable image used to make a payment at a merchant or restaurant or open a link. It consists of a unique pattern of black squares arranged in a white square grid, and can be read and processed by your mobile phone through the VodaPay App.

 

My profile My profile

What is my profile?

Your profile has the information you used to register for VodaPay. Your profile also has a QR code that is linked to you which your family and friends can scan to send you money into your wallet.

 

How do I set up my profile?

All you need to do is register, which will take just a few minutes. You can view your account by selecting the profile icon on the top right-hand corner of the homepage.

 

How do I manage or edit my profile?

You can view your account by selecting the profile icon on the top right-hand corner of the homepage. Select “Personal Details”. From there you can edit your mobile number and email address. You can also select “Profile Details” if you want to edit your nickname or add a profile photo to personalise your VodaPay account.

 

How do I change my email address?

Once on the “Personal Details” screen, select your email address and follow the instructions on the following screens to change or verify your address.

 

How do I change my mobile number?

You can edit your mobile number from the Login screen by selecting “Switch Account”, and then “Get Help”, or from your personal details under your "account" menu. Follow the prompts in order to verify a new mobile number with an OTP.

 

How do I verify my email address?

Once on the “Personal Details” screen, select your email address and follow the instructions on the following screens to verify your address.

 

Can I install VodaPay on more than one device?

Yes, but you will need to use the same mobile number and registration details on each device. 

 

How do I change my preferred method of payment?

First, go to your “account” menu, by selecting the profile icon on the top right-hand corner of the homepage. From there, select “Payment preferences”. You’ll see all of your active payment methods displayed here, i.e. all your loaded cards as well as your wallet. Select the button next to the card you want to set as your default payment option.

Can I have multiple users linked to my VodaPay profile?

No, in order for us to keep your account fully secure, only you can be linked to your profile.

 

How do I reset my PIN?

You can reset your PIN from the Login screen by clicking "Forgot Pin". This will direct you to our instant chat where you will be assisted with resetting your PIN.

How do I change my login PIN?

Log in to VodaPay. View your “account” menu by selecting the profile icon on the top right hand corner of the homepage. Under “Support”, select “Change PIN”. Enter your current PIN and select “Next”. You will be sent an SMS with an OTP.

-        Enter the OTP on the OTP screen.

-        Enter a new PIN and select “Next”.

-        Enter the same PIN again on the next screen to confirm it.

-        Use this new PIN the next time you login.

 

How do I turn notifications off?

Go to your “account” menu by selecting the profile icon on the top right hand corner of the homepage. Under “Support”, select “Notifications Settings”, then select the group that you want to turn off notifications for. Turn off a notification type by moving the toggle beside it. Confirm that you want to turn off the notification.

 

What are biometrics?

Biometrics are your biological measurements (or your physical characteristics) that we can use to identify individuals. Fingerprint mapping and facial recognition, common now on mobile devices, are forms of biometric technology.

 

Why should I enable biometrics?

Biometric logins make life that little bit easier, as they avoid you having to remember and key in a PIN or password. They’re also widely considered to be more secure than a PIN or password as they are a direct link between one individual user and their data or account. 

 

How do I enable biometrics?

You can turn biometric logins on and off by going to the “Support” section, which you can find under your “Account” menu. Simply toggle the switch on or off as desired, and then confirm your action. 

 

My biometrics do not work, now what?

Don't worry; you can still use your own pin to access VodaPay 

 

My phone does not support biometrics what do I do?

Don't worry; you can still use your own pin to access VodaPay 

 

I lost my PIN now what?

No problem - we will be able to assist you. All you need to reset your PIN from the Login screen  by clicking "Forgot Pin". This will direct you to our instant chat where you will be assisted with resetting your PIN

 

Services Services

What are mini programs?

Mini programs are downloadable ‘mini’ apps that run within the VodaPay App, and cost you no data to use as long as you’re a VodaPay customer. They might be called “mini” but they are the next big thing in apps, taking over the iOS and Android app ecosystems. Whether you are looking to pay bills, play games, order takeout or shop online, there’s a mini program for it.

 

How do I use a mini program?

You can access a variety of mini programs under the “services” section found on the navigation bar at the bottom of your screen or by selecting “View All” next to your Favourite Services on the homepage. The mini program will load and run instantly within the VodaPay app.

 

Which mini programs are provided?

We have a more than 70 mini programs and they include Makro, Clicks, Edgars, Game, Droppa, Netflorist and many more. Please access our mini programs under the "Services" section found on the navigation bar at the bottom of your screen or by selecting “View All” next to your Favourite Services on the homepage. The mini-programs will also include Vodacom internal apps such as VodaBucks, MyVodacom app and many more.

 

How do I make a payment from a mini program

It is super easy to make a payment on VodaPay, you can make a payment by using funds on your wallet, by linking a bank card, or by using coupons that we have rewarded you.

 

Why did my payment not go through?

Usually this happens because of something simple like not having enough available balance in your wallet or reaching your wallet limit, so please check if you have enough balance in your wallet, on your card, or enough funds on your coupons. Please also check whether you have reached your wallet transaction limits – you might need to expand your wallet (this is free of charge). If this doesn't explain your issue, please contact our friendly support staff via our instant in-app chat to resolve your problem. You can also request to be contacted by our team later at a time that suits you. 

 

I want to propose a new mini program how do I go about it?

That's awesome! We can't wait to hear about it – please contact our friendly support staff via our instant in-app chat and we will provide you the details.

 

Can I pay for mini program purchases with my card?

Yes, you can or you can use your VodaPay wallet, it's safe and very convenient.

 

Can I pay for mini program purchases with my wallet?

Yes, you can.

 

Can I use a voucher / coupon at a mini program provider?

Yes, you can or you can use your VodaPay wallet, it's safe and very convenient.

 

Why is having a Mini Program so important for business?

Businesses and merchants who partner with us and build a Mini Program will be part of Vodacom’s super app ecosystem. The VodaPay super app provides a world-class and super secure user experience, completely customised to meet the needs of local businesses, developers and, of course, 40 million consumers. 

 

How does a business build a Mini Program and join the super app platform?

Businesses of all sizes are invited to partner with us and build their own Mini Program with VodaPay. It’s a simple process, and one that’s designed to help businesses grow – so why not get started with the first phase of the onboarding process today? 

 

How much time do merchants have to join?

There’s no time limit, but the sooner you get in touch, the sooner you can take full advantage of the audience and the opportunity that comes with VodaPay. Get in on the ground floor of our digital mall, and you can be ahead of competitors in getting online, accessing millions of potential new customers, and growing your business. This massive digital partnership is changing the economic landscape for the whole country, from shifting how businesses sell to transforming the way consumers spend. 

 

What kind of businesses will be most successful with a Mini Program?

The possibilities are endless. Mini Programs are a user-friendly and accessible technology. All types (and any size) of business/merchant can take advantage of the Mini Program’s capabilities and platform features, including payment acceptance and access to millions of customers.  Any service or product can find its space in our digital mall, and flourish as part of our ecosystem. 

 

How can a start-up or developer become part of working on VodaPay?

Developers and businesses of all sizes can partner with us and leverage our best-in-class Mini Program technology within the VodaPay super app. Visit https://vodapay.vodacom.co.za/vodapay/become-a-partner  to find out how this new technology makes building and submitting apps for approval quick and easy, with less admin, and is facilitated by exceptional support from our Mini Program experts.  

 

Why is the Super App and Mini Program so ground-breaking for developers?

The partnership between Alipay and Vodacom means that developers have the chance to design on a platform using the world’s leading technology, and carve out their space as pioneers helping to reinvent the entire mobile FinTech ecosystem in South Africa. 

 

What kind of apps need to be developed?

The possibilities are endless – everything from e-commerce right through to lifestyle and gaming apps. Creative and dynamic developers as well as innovative technology start-ups can use this technology to help develop South Africa, its communities, and the people who make up those communities.

 

How does the technology work?

The technology is simple by design. VodaPay Mini Programs offer developers a single ecosystem on which to build applications. Developers only need to manage a single codebase for both iOS and Android devices, reducing the administration when submitting apps for approval.  This results in faster development cycles. You can read more about it here: https://vodapay.vodacom.co.za/vodapay/become-a-partner

 

When is the right time to begin building / submitting apps?

Now is the time to start building and taking advantage of these previously untapped possibilities now made real. Creating Mini Programs for our platform is a relatively simple but groundbreaking and innovative way for developers to showcase their creativity and agility, and to leverage the future of ecommerce and fintech.

 

The delivery from a mini-program merchant was not received

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

 

The goods received from a mini-program merchant was not in working order or broken

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

 

A refund is required on goods purchased from a mini-program merchant

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

 

When will the goods I purchased from a mini-program merchant be delivered?

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

 

Does Vodacom assist with the development of the mini-program merchant once a merchant joins the mini-app?

Vodacom provides technical support however the merchant is responsible for the costs to develop a mini-app.

 

What much does Vodacom charge merchants to have a mini-program merchant on VodaPay?

Vodacom charges are based on the mini-program partners business model. The charge could either be a flat fee or a percentage commission on each transaction.

 

Accounts & billing Accounts & billing

How do I access services page

You can access the services page from the landing page next to the "Pay" button 

 

How do I pay a bill or traffic fine?

Select “Services” on the navigation bar at the bottom of your screen, and then select the service you want to pay for, e.g. “EasyPay” or “Traffic Fine”. Follow the prompts to capture your payment reference, mobile number and the amount you want to pay. Select the payment method you wish to use for the payment, and then confirm the payment. You’ll receive a confirmation notification that the payment was successful.

 

How will I receive the notification of my payment?

  • You will receive notifications depending on your own notification preferences. If you have set notification preference as email only, or SMS only, or email and SMS, then you will not receive the confirmation notification of the payment in-app.
  • If in-app notification is also set as one of notification preferences, then you will always receive an in-app payment notification. Please ensure that notification preferences are set up correctly.

How do I purchase prepaid water & electricity?

Select “Water & Electricity” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen. Follow the prompts to enter your meter number, mobile number and the amount you want to pay. Then, select the payment method you wish to use, and confirm the payment. You’ll receive a confirmation notification of the payment.

 

How do I know if my payment was successful?

You’ll be navigated to the “Successful Payment Screen”, and you’ll receive a confirmation notification or SMS. You can also view your successful payments in your transaction history. Navigate there from “View All” on your homepage, or from the payments section on your account menu.

 

How do I get a refund for bills and value added services?

Unfortunately refunds cannot be processed via the app, however if you have any transaction disputes please chat to us via our instant chat.

 

How do I select a preferred bank card to pay with?

You can view your "account" menu by selecting the profile icon on the top right-hand corner of the homepage. Under “Payments”, select “Payment Preferences”.

 

How do I change my preferred method of payment?

First, go to your “account” menu, by selecting the profile icon on the top right-hand corner of the homepage. From there, select “Payment preferences”. You’ll see all of your active payment methods displayed here, i.e. all your loaded cards as well as your wallet. Select the button next to the card you want to set as your default payment option.

 

How do I add a bank card?

  • You can add a bank card during any transaction when you get to the “Payment Confirmation Screen”. 
  • You can also add a bank card from your “Account” menu. Simply tap on the profile icon on the top right hand corner of the homepage, scroll to “Payments”, and select “My cards”.

 

If I have a query what do I do?

You can log a query inside the app via our instant chat.

 

Mobile Prepaid Mobile Prepaid

How do I purchase mobile prepaid packages?

1) Select “Prepaid Mobile” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen.

2) Choose the mobile number you’re buying for as well as the Network (Cell C, MTN, Vodacom etc.).

3) Select the product category (data, airtime, SMS etc.).

 

How do I purchase mobile prepaid packages for friends and family?

1) Select “Prepaid Mobile” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen.

2) Enter the mobile number of a friend or family member, as well as their Network provider (Cell C, MTN, Vodacom etc.).

3) Select the product category (data, airtime, SMS etc.).

4) Select a product, and complete the payment.

 

I am a Vodacom user why can’t I buy certain mobile products for a mobile number?

Vodacom has personalised offers that are tailored to you and your buying habits. This means that not all products are available to everyone.

 

How do I make a mobile refund?

Important: you can’t get a refund if you’ve entered the incorrect mobile number and have completed the transaction. So please make extra sure to check your details and ensure you’re entering the right number before you confirm your payments.

 

Prepaid Water & Electricity Prepaid Water & Electricity

How do I purchase prepaid water & electricity

Select “Water & Electricity” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen. Follow the prompts to enter your meter number, mobile number and the amount you want to pay. Then you can select the payment method you wish to use, and confirm the payment. You’ll receive a confirmation notification of the payment.

 

How do I get a refund for prepaid electricity and water?

Prepaid electricty and water can not be refunded, however should you not have received your voucher, please provide us with detail of the transaction to allow us to investigate: Transaction date, transaction amount and the transaction reference number

 

My VodaPay wallet My VodaPay wallet

Why do I have to provide my ID?

You will only need to provide your ID document when you apply for our Lite, Essential or Pro mobile wallet. VodaPay is POPI and GDPR compliant and you can always be assured that we will always protect your personal data.

 

Do I need to have an ID or passport to use the VodaPay wallet?

You will only need to provide your ID or passport information when you apply for our Lite, Essential or Pro mobile wallet.

What are the different wallet options you have?

We have four wallet types that you can choose between, depending on your needs. Entry (that you get when you register on the VodaPay app), Lite, Essential and Pro wallet that give you more transacting options and higher limits. You can view the wallet options on our website: https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet.

 

What do the different wallet options offer?

  • Entry Wallet

With the Entry wallet you can make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also receive wallet-to-wallet payments from other VodaPay users. However, you may not send money to other users or withdraw money out of this wallet.

  • Lite

The Lite wallet allows you to make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also pay for goods or services at a merchant, withdraw money to a bank account, add money to your wallet from your bank account, and send or receive instant wallet-to-wallet payments to and from other VodaPay users. 

  • Essential 

The Essential wallet allows you to make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also pay for goods or services at a merchant, withdraw money to a bank account, add money to your wallet from your bank account, and send or receive instant wallet-to-wallet payments to and from other VodaPay users.

  • Pro

The Essential wallet allows you to make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also pay for goods or services at a merchant, withdraw money to a bank account, add money to your wallet from your bank account, and send or receive instant wallet-to-wallet payments to and from other VodaPay users. 

 

 

 

What are the fees associated with the wallet options?

The only fees you'll be charged are those that apply if you cash out from your wallet. You can view our pricing on our website: https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet.

 

What is an Essential wallet?

Essential wallet is one of our wallet options, it is one level up from the Lite wallet in terms of limits and capabilities.

 

What does an Essential wallet offer me?

You will be able to make value added services payments, pay merchants, withdraw money from your wallet to a bank account and pay other VodaPay wallet holders. 

 

What does an Essential wallet cost?

It's free of charge to choose the Essential wallet.

 

What do I need to apply for an Essential wallet?

All you need to get an Essential wallet is your ID and a selfie.

 

What is the difference between a Lite and Essential wallet?

With the Lite wallet you have lower transaction limits and more limited features.

 

What is a Pro wallet?

This is our high-end wallet that provides unlimited transactions and access to all features. The only limit on the Pro wallet is that you may have a maximum balance of R100 000 in your wallet at any one time.

 

What does a Pro wallet offer me?

It offers you unlimited transacting limits. You will be able to make value added services payments, pay merchants, withdraw money from your wallet to a bank account and pay other VodaPay wallet holders. 

 

What does a Pro wallet cost?

It is free of charge to expand to the Pro wallet.

 

What do I need to apply for the Pro wallet?

All you need is your ID and a selfie, and you will also need to capture your physical address details. We may ask you to provide information on your income.

 

What is the difference between a lite, essential and pro wallet?

The difference is the different transaction limits and features that each of these wallets offer. For more information please visit our website: https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet.

 

Why is my VodaPay wallet balance incorrect?

Your wallet balance should always be correct. If there appears to be a discrepancy, this may be due to your wallet limit – check both your Total Balance and your Available Balance for the correct amount. If something still doesn’t look right, check your wallet’s transaction history to see if there are any transactions you forgot. If your balance is still incorrect, please send us an instant message via our instant chat and we will assist you.

 

How do I access my VodaPay wallet?

Select “Wallet” from the bottom navigation, or tap on the wallet balance on the home page.

 

What is a “Wallet limit”?

Your wallet limit is the maximum available balance you can have in your wallet at a time (our different wallet types have different wallet limits based on your needs). If you exceed your wallet limit, it will display a “total balance” amount, showing you how much you can access at once, compared to how much you have in total.

 

What is the difference between “Available Balance" and "Total Balance”?

  • The available is the balance you can use to transact now whereas the Total balance may have other uncleared/pending funds that you can't use.
  • You will see two balances – available, and total – if you reach your wallet limit. To come back within your limits, you need to either expand your wallet to an option with higher limits, or spend some of your available funds to reduce your balance.

 

How do I apply for a VodaPay personal wallet?

  • Everyone who registers on the VodaPay app gets access to an entry wallet, however if you want to add money, send money to friends, or have higher transaction limits, you need to expand this wallet. This can be done quickly and easily, all on the app. Depending on which wallet option you would like, we need some personal information to complete a FICA verification. This ensures we can keep your information safe from financial crime.
  • For the Lite wallet, we just need you to share some personal information such as your South African Identification Number, employment details and source of funds. For the Essential wallet, we need a little more confirmation such as a photo of your document and a selfie. For the Pro wallet, we require an address as well.
  • We will notify you via your preferred method as soon as your wallet has been expanded. Make sure you check your notification settings so you don’t miss out on any important updates!

Add money to your wallet Add money to your wallet

How do I load funds to my mobile wallet?

You can transfer funds via EFT in just three easy steps, which you can view on the app or in our “How to add money via EFT” FAQs. Look out for updates in the near future that will allow you to add money from a linked bank card, instant EFT, or through one of our retail partners. Oh, and remember, all wallet top ups are free of charge – mahala!

 

How do I add money via EFT to my Personal Wallet?

1: Get your account number ready – your account number is the mobile number that you use to sign into the VodaPay app.

2: Use your internet banking. On your internet banking, select ‘VodaPay Wallet’ under your public references, your bank approved beneficiaries or your bank's registered business directory, and then enter your mobile number as a reference.

3: Wait for your money to reflect. On your VodaPay app, enjoy the convenience of online payments with the recently added funds.

 

How long does it take for money to reflect in my Personal wallet?

Your funds will take up to 4 days to reflect. If they do not reflect in this time, please contact one of us via our instant chat with the VodaPay app.

 

Withdraw money from your wallet Withdraw money from your wallet

How do I withdraw money to a bank account from my wallet?

  • It’s easy to withdraw money to a bank account from your wallet; simply log onto the app, go to your wallet landing page from the bottom navigation, and tap the withdraw button below your balance.
  • If this is your first time withdrawing to a bank account you will first need to add a beneficiary account. To do this, tap on the “Add a beneficiary” icon, and enter the details for the bank account you’d like to send money to. Once you’ve added your beneficiary you’ll be taken back to the withdraw page now showing the account you added. 
  • Tap on the beneficiary, and enter how much you would like to send (and be aware of the small transaction fee of R14.00 per R1, 000 for withdrawals from your wallet). You can then edit your reference notes, and choose if you’d like to send the beneficiary a notification via SMS or email.
  • Lastly, check that all the details are correct on the payment confirmation page and hit Withdraw.
  • Please note it will take 2 to 4 days for your money to reflect in the beneficiary’s bank account.

Can I withdraw cash from my wallet?

No, at the moment you can only withdraw into a bank account. You will soon be able to withdraw cash at retailers. 

 

Wallet payments Wallet payments

Can I make a payment for services in the app with my wallet?

Yes; you can pay for any goods and services offered by any business on VodaPay using your VodaPay wallet. 

 

How do I make a payment with my wallet?

You can access any of the services that we have on the VodaPay app and make a payment with your wallet.

 

Can I make payments to anyone from my VodaPay wallet?

You can send money to friends and family from your wallet – all they need to do is download the VodaPay app in order to get their money. You can also pay for services offered within the VodaPay app, such as mobile prepaid bundles, bill payments, prepaid water and electricity, and so much more (you can explore all the services we have to offer under the services section on the app). Please check for updates too, to see when you can pay merchants directly from your wallet via scan to pay. 

 

How do I make a payment with my Personal wallet?

All you have to do is select your wallet as your payment option when the payment confirmation page is displayed. If your wallet is your default option it will already display. If it’s not, just tap on the arrow next to the payment selection card to bring up other options, including your Wallet. Select your wallet, and the payment confirmation page will now update with your wallet as the payment method.

 

Can I Scan a QR code and pay using the balance on my wallet?

You will soon be able to use your wallet balance to scan a QR and pay for any goods and services using your VodaPay wallet. We encourage VodaPay users to pay using their wallets, as this is free of charge

 

Linked Bank Card Payments Linked Bank Card Payments

Can I make a payment for services in the app with my linked bank card?

Yes

 

How do I make a payment with my linked bank card?

Select your linked bank card as your payment option when the payment confirmation page is displayed.

 

Can I scan a QR code and pay using my linked bank card?

Yes, you can use your linked bank card to scan a QR and make a payments. VodaPay users can scan a MasterPass QR or SnapScan QR code at retailers, restaurants and at all merchants accepting MasterPass QR and SnapScan payments.

 

Send money from your wallet Send money from your wallet

Someone has sent me money from VodaPay, how do I access it?

  • First of all... welcome to VodaPay! To claim your money, just click on the link in the SMS and you’ll be taken to a page with more details. Here, you’ll see the amount you’ve been sent as well as who has sent it to you. From here you can download the VodaPay app - just tap on the “download the app” button on the screen, which will direct you to your app store.
  • Next, register on the app; this will just take a minute. Once you’ve done this, your money will be available in your entry wallet and you can enjoy purchasing from the numerous services on the app, or you can withdraw your money to a bank account. If you have already registered, you’ll see the transaction in your transaction history and reflected in your increased wallet balance.

How do I send money from my Personal wallet?

  • Simply log onto the app, go to your wallet landing page from the bottom navigation and tap the send button below your balance. If this is your first time sending money, you’ll have to allow VodaPay access to your contacts to sync them onto the app.
  • Now you can either type in the mobile number you wish to send money to, select a friend from your friends list, or scan your friends QR code on their VodaPay app. The next screen will ask you how much you would like to send, and to add a note if you’d like.
  • Choose your amount, then check that all the details are correct on the payment confirmation page, and hit Pay. Your friend will receive the money instantly if they are on VodaPay. If they aren’t on VodaPay they will get a message to download the app so that they can claim their money.

Can I send money internationally?

No, currently you can only send money within South African borders.

 

Transactions Transactions

How do I view my full transaction history?

  • You can view your transaction history by selecting “View all” next to “Recent transactions” on the homepage, or from the payments section on your account menu. You’ll be navigated to your full transaction history where you will have access to the records of all transactions from the past 90 days.
  • Also check the transaction under your pending transactions in case you dont see it under transaction history,

How can I view a previous transaction in my VodaPay wallet?

To view your most recent wallet transactions, simply select your wallet from the main navigation menu. To see all your wallet transactions, you can select ‘View all’ from your wallet page, or you can filter your transactions by payment method (i.e. ‘wallet’) in your transaction history to find the specific transaction you’re looking for.  

 

Where can I find fee transactions in my VodaPay wallet?

VodaPay doesn’t charge any fees for transactions on the app or for sending money to your friends and family members wallets. A small transaction fee is charged for any withdrawals from your wallet though, for example to a bank account or (in future) withdrawals at retailers. 

 

Can I get a statement on my VodaPay wallet?

We don’t necessarily provide ‘statements’ however you can easily view your transaction history by selecting “view all” next to the “Recent transactions” on the homepage of the app. You can view your bank statement through your bank.

 

What are pending transactions?

These are all the transactions you have performed but have not been finalised.

 

Rewards & coupons Rewards & coupons

Where do I view my rewards & coupons?

  • You can view your cashback rewards and the coupons you have earned from the “rewards” section found on the navigation bar at the bottom of your screen. 
  • You can also view any referral campaigns you are participating in from the “Refer a friend” item under your “Profile” section on your “Account” menu.

What are VodaPay’s rewards?

You’ll be rewarded with cash coupons or cashback into your wallet, based on your VodaPay app usage.

 

What are coupons?

Coupons are discount vouchers that you can use when making purchases or payments through the VodaPay app.

 

How do the coupons work?

You can use a coupon to purchase various prepaid products including utilities and mobile bundles. You can also use your coupons to pay EasyPay bills through the app.

 

How do I redeem my coupons?

1) Select the product or service you wish to pay for. 

2) On the payment screen you will have the option to select payment method/s. If you have a coupon you will have the option to redeem the coupon during the payment process.

3) Select the coupon you want to redeem as well as another payment method if your coupon doesn’t cover the full transaction amount.

4) Once redeemed, your coupon will no longer be available to use.

Where can I redeem a coupon?

You can only redeem your coupons within VodaPay i.e. only for payment for services offered within VodaPay, this includes mini-programs

 

What are the Ts and Cs for coupons?

- A coupon can be redeemed in full if the coupon amount is the same as the transaction amount.

- A coupon cannot be redeemed for cash and is not transferable.

- A coupon can be redeemed in full if the coupon amount is less than the transaction amount; and in this case a bank card payment or the funds available in your Wallet can be used to pay for the remaining balance of the transaction amount.

- A coupon will be redeemed in full even if the coupon amount is more than the transaction amount; and in such a case you will forfeit the balance of the coupon. 

- You may have multiple coupons in your Wallet, however only one coupon can be redeemed per transaction.

- Some coupons can only be redeemed for specific services.

- Each coupon has its own specific Ts & Cs and redemption rules (i.e. transaction type, expiry dates), so please refer to the master Ts & Cs and the specific Ts & Cs for each coupon on the app.

 

How does VodaPay’s refer a friend campaigns work?

  • Each campaign is different, but you can view the details of every campaign on the 'campaign details' page, which you can find by visiting the “Refer a friend” section on the app.
  • Generally you will need to share your referral link with a friend to get them to sign up on VodaPay and complete a task.

 

How will I get my reward?

Rewards are automatically sent once a task is complete. We will also notify you when we've sent them, via SMS or in-app notification (depending on your notification settings). 

 

How do I refer a friend on VodaPay?

  • We’ve made it super easy for you to share all the possibilities of VodaPay with your friends and family. Simply tap on the “Rewards” section on the main navigation, then tap on the “Get more rewards” floating button. Or you can select “Refer a friend” from the “Account” menu under your profile details. 
  • This will direct you to the “Refer a friend” campaigns page. If there is a campaign running, you can earn rewards for referring a friend. 
  • If not, you can of course still refer your people! Simply tap on the “Refer a friend” button at the bottom of the screen. This will provide you with a unique referral link that you can share with your friends.

Can I exchange my coupon for cash?

Unfortunately you will not be able to exchange a coupon for cash.

 

Can I get a refund when I used a coupon?

Yes, but this will be based on approval from the merchant where you used your coupon.

 

Can I add all the other loyalty rewards cards from different retail stores on VodaPay?

No, at the moment you cannot add other loyalty rewards on the VodaPay app

 

Deals Deals

What are VodaPay daily deals?

Our daily deals are a great way to get more value for your money within the VodaPay App. Every day, VodaPay users get access to various deals and offers from Vodacom and VodaPay 3rd parties that can be accessed right from the app. Offers are available for 24 hours from midnight until midnight the following day. Each VodaPay user can purchase one daily deal per day.

 

How does it work?

Everyday you will see a new offer in the 'Suggested for you' section in VodaPay, showing you the current daily deal. Click on the button, and you will be taken to the particular Mini Program that is offering the deal. From here, the deal can be added to your cart to purchase directly from the Mini Program. From here, actually purchasing the deal is just like any normal purchase, and you can easily pay and check out all directly in the app.

 

The deal expired before I could purchase?

If a deal has expired, it can no longer be purchased - but just come back to the 'Suggested for you' section to check out each day's new deal. 

 

Can I buy a Daily Deal as a gift?

Yes. All deals can be purchased on behalf of yourself or as a gift to someone else.

 

Is there a fee to get Daily Offers?

Daily Deals and offers are available exclusively to VodaPay users, without any additional fees.

 

App security App security

Is VodaPay safe to add your payment details to?

Yes, it is safe to store your payment details on VodaPay. Your details are stored in a highly secure environment that is continuously audited.

 

How is my information stored?

Your card information and data is encrypted and stored in a high security environment which is PCI DSS Compliant (Payment Card Industry Data Security Standards).

 

Will my details on VodaPay be shared with any third parties?

No. Under the POPI act, VodaPay is not allowed to share customer details with any third parties without a customer’s consent.

 

How do I report fraud?

Please contact us by calling 082 241 0016, or send us an instant message via our in-app live chat.

 

What do I do if there are transactions I don’t recognise?

Please contact us by calling 082 241 0016, or send us an instant message via our in-app live chat.

 

Will I ever need to share my login details with a service provider?

VodaPay and its partners will never ask you for your login details. You should keep your login details private at all times. 

 

How do I protect my VodaPay wallet if my credentials are compromised?

The first thing you can do is to change your PIN, however you can also contact us via our instant in-app chat and we will help by suspending your wallet until further notice.

 

What do I do if there is a transfer from my bank account to my VodaPay wallet that I don’t recognise?

Please contact your bank; however you can also contact us via our instant chat.

 

What do I do if I receive a suspicious email or SMS from VodaPay?

Please contact one of our agents via our instant chat and we will be happy to help you.

 

How do I protect my VodaPay wallet and information if my device is lost or stolen?

You can log into VodaPay on any device to change your PIN and passwords, however you may prefer to contact us. You can do so via our instant in-app chat