• VodaPay offers you a simple and convenient way to manage your money through a digital wallet, allowing you to instantly send money to friends and family members, and to make payments. You can link your credit and debit cards to your wallet and make payments for all the products and services that the app offers. 
• VodaPay also gives you the ability to pay for goods and services at any merchants with a compatible QR code – otherwise known as ‘scan to pay’.
• Additionally, as a VodaPay user we will reward you regularly with cash coupons or cashback into your wallet,  depending on how you send and spend your money.

Through innovative digital technologies, VodaPay provides you with inclusive mobile and financial solutions to make your life a little easier, and a little cheaper. As a super app, VodaPay offers a whole suite of some of the products and services that you use, order and buy every day, all in one app. That means more space on your phone, as well as exclusive deals and discounts from brands and partners within the app, simple and instant payments, free accounts, transfers and transactions, and lower data usage (or none at all, if you’re a Vodacom customer!).

• Once you’ve registered you can link a maximum of six bank cards to your account and add money to your wallet using those in order to make payments through the app, or via scan-to-pay at any VodaPay, Masterpass or Snap Scan merchant. 
• You can purchase prepaid utilities and mobile services through the app, including airtime and data bundles, as well as pay your EasyPay bills and traffic fines. You can also access third-party brands (like Makro) in the form of Mini Programs housed on the super app, and buy or order their products and services without ever having to leave VodaPay.

• A digital wallet is similar to a bank account, but without the need to go into a branch to register. You can keep your money safely in the digital wallet and access it from your VodaPay app.
• You can add money to your digital wallet, send money to other VodaPay digital wallets and withdraw money from your digital wallet to a bank account.
• They provide an easy-to-use payment method so that you can make cashless transactions, meaning you can pay anyone, anywhere, anytime.
• Unlike banks where you pay monthly account fees, as a digital wallet holder you pay zero monthly fees; we’d rather you spend that money on something you need, like a R5 airtime voucher.

• A super app is a consolidated marketplace of products and services from third party integrations, delivered through one platform. 
• What that means is that it’s like an ‘umbrella app’, under which lots of other smaller  apps sit. You can open VodaPay and send money to a friend, order a taxi and then do your grocery shopping before checking your transaction history, all within the one digital space.

It’s super simple. You can download VodaPay from Google Play Store, the Apple App store. VodaPay is currently not available on Huawei AppGallery and will be available soon. VodaPay is compatible with most smartphones - Android version 4.4 and above, as well as Apple version 9.0 and above. Simply download the super app, and register with your details, and you’re good to go.

• You can earn instant rewards from VodaPay based on your transaction behaviour. The more transactions you make, the greater the rewards. 
• Also... it's quick and simple. You don’t need to input your payment details when you spend money on a new service or product; once we have them, we have them no matter what new Mini Programs you utilise.

Yes, and we made security a top priority. All card transactions are processed through 3D-Secure, and VodaPay has world-class risk management capabilities to ensure your full financial security.

VodaPay is absolutely free to use and charges no service fees. However, your bank may still charge relevant bank charges or card transaction fees, for normal card purchases. There are the usual data charges for using your phone, however VodaPay is free to use for Vodacom customers.

It’s basically an app or digital product offering, designed to drive easy cashless transactions and financial inclusion.

We don’t like to call them “plans”, but we do offer different options based on your needs. We have 4 different types of digital wallets; Entry (that you get when you register on the VodaPay app), Lite (available to South African citizens and permanent residents), an Essential and a Pro wallet (available to South African citizens, permanent residents and foreign nationals). The wallet types vary by transaction limits, and don’t cost you anything.

• VodaPay offers a convenient digital wallet for all users. You will get an entry wallet automatically upon opening your account. To actually add money to your wallet and use it for payments, you will need to expand from this entry wallet, by applying for a Lite, Essential or Pro wallet (these are all free of charge and easy to apply for). 
• You can also link your bank cards in order to make payments. Debit, Cheque and Credit cards from the following banks are accepted: Absa, Nedbank, Standard Bank, Bidvest, Post Bank, Capitec, FNB, Investec, RMB, Discovery Bank, Tyme Bank. 
• Please note that you cannot link AMEX and Diners Cards. 

VodaPay is powered by Vodacom Financial Services from Vodacom.

No, VodaPay is available to all networks. However if you are a Vodacom customer or you switch to Vodacom, you will be able to use the app without paying any data charges.

Unfortunately you cannot use USSD for VodaPay; we want to offer you the best customer experience with our features, which is not possible to provide with USSD.

The business wallet is currently not available but it will be available soon on VodaPay.

VodaPay is currently available in South Africa however there are plans to roll it out to other African countries.

No, VodaPay is currently not integrated to any of the Crypto assets.

Yes, the old VodaPay app will be decommissioned. Please ensure that you download the latest VodaPay super app from Google Play Store or the Apple App store.

1. Download the VodaPay app from the Google Play Store, Apple App store.

2. Enter the mobile number that you want to register with VodaPay, and verify it with the OTP that will be sent to that number.

3. Add your name and surname as per your identity document.

4. Add your email address to your profile.

5. Create a 5 digit login PIN.

6. Accept the T & C's.

7. Connect your biometrics (facial/fingerprint security) if you wish, and you’re ready to use the VodaPay app.

Your card transaction limits will apply as per your bank. VodaPay may impose any limits on the frequency or amount of your card transactions. Limits also apply as per the allowed minimum and maximum of the service you are paying for, or the purchase you are making i.e., you can only purchase airtime between the value of R5 and R1000. Depending on which Wallet type you are on, certain other restrictions apply – you can view the wallet options on our website (https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet).

There might be a short system delay in terms of sending the OTP SMS, so sometimes a little patience is all that’s needed. You may have entered an incorrect mobile number however, so please check the number and try again. Otherwise, you may have reached your OTP limit for the day, in which case you can try again tomorrow.

You might be entering the wrong PIN for the mobile number you registered, but you can easily opt to reset the PIN for that mobile number by clicking "Forgot Pin" from the Login screen.

You must enter a valid South African mobile number that has not been registered with VodaPay before. 

You can reset your PIN from the Login screen by clicking "Forgot Pin". This will direct you to our instant chat where you will be assisted with resetting your PIN.

You can only have one mobile number registered to your profile, if you would like to change your mobile number you can edit your number under your personal details section in the “Account” menu.

You can edit your mobile number from the Login screen by selecting “Switch Account”, and then “Get Help”, or from your personal details under your "account" menu. Follow the prompts in order to verify a new mobile number with an OTP.

1)      Select “Pay” on the navigation bar at the bottom of your screen.

2)      Place your cell phone camera over the merchant’s QR code correctly.

3)     Once you’ve scanned the QR code, follow the prompts to enter or confirm the amount you are paying.

4)      Select your payment method and complete the payment.

5)      You’ll receive a success screen and a notification of your payment.

A QR code is a scannable image used to make a payment at a merchant or restaurant or open a link. It consists of a unique pattern of black squares arranged in a white square grid, and can be read and processed by your mobile phone through the VodaPay App.

Your profile has the information you used to register for VodaPay. Your profile also has a QR code that is linked to you which your family and friends can scan to send you money into your wallet.

All you need to do is register, which will take just a few minutes. You can view your account by selecting the profile icon on the top right-hand corner of the homepage.

You can view your account by selecting the profile icon on the top right-hand corner of the homepage. Select “Personal Details”. From there you can edit your mobile number and email address. You can also select “Profile Details” if you want to edit your nickname or add a profile photo to personalise your VodaPay account.

Once on the “Personal Details” screen, select your email address and follow the instructions on the following screens to change or verify your address.

You can edit your mobile number from the Login screen by selecting “Switch Account”, and then “Get Help”, or from your personal details under your "account" menu. Follow the prompts in order to verify a new mobile number with an OTP.

Once on the “Personal Details” screen, select your email address and follow the instructions on the following screens to verify your address.

Yes, but you will need to use the same mobile number and registration details on each device. 

First, go to your “account” menu, by selecting the profile icon on the top right-hand corner of the homepage. From there, select “Payment preferences”. You’ll see all of your active payment methods displayed here, i.e. all your loaded cards as well as your wallet. Select the button next to the card you want to set as your default payment option.

No, in order for us to keep your account fully secure, only you can be linked to your profile.

You can reset your PIN from the Login screen by clicking "Forgot Pin". This will direct you to our instant chat where you will be assisted with resetting your PIN.

Log in to VodaPay. View your “account” menu by selecting the profile icon on the top right hand corner of the homepage. Under “Support”, select “Change PIN”. Enter your current PIN and select “Next”. You will be sent an SMS with an OTP.

-        Enter the OTP on the OTP screen.

-        Enter a new PIN and select “Next”.

-        Enter the same PIN again on the next screen to confirm it.

-        Use this new PIN the next time you login.

Go to your “account” menu by selecting the profile icon on the top right hand corner of the homepage. Under “Support”, select “Notifications Settings”, then select the group that you want to turn off notifications for. Turn off a notification type by moving the toggle beside it. Confirm that you want to turn off the notification.

Biometrics are your biological measurements (or your physical characteristics) that we can use to identify individuals. Fingerprint mapping and facial recognition, common now on mobile devices, are forms of biometric technology.

Biometric logins make life that little bit easier, as they avoid you having to remember and key in a PIN or password. They’re also widely considered to be more secure than a PIN or password as they are a direct link between one individual user and their data or account. 

You can turn biometric logins on and off by going to the “Support” section, which you can find under your “Account” menu. Simply toggle the switch on or off as desired, and then confirm your action. 

Don't worry; you can still use your own pin to access VodaPay 

Don't worry; you can still use your own pin to access VodaPay 

No problem - we will be able to assist you. All you need to reset your PIN from the Login screen  by clicking "Forgot Pin". This will direct you to our instant chat where you will be assisted with resetting your PIN

Mini programs are downloadable ‘mini’ apps that run within the VodaPay App, and cost you no data to use as long as you’re a VodaPay customer. They might be called “mini” but they are the next big thing in apps, taking over the iOS and Android app ecosystems. Whether you are looking to pay bills, play games, order takeout or shop online, there’s a mini program for it.

You can access a variety of mini programs under the “Shop” section found on the navigation bar at the bottom of your screen or by selecting “View All” next to your Favourite Shop on the homepage. The mini program will load and run instantly within the VodaPay app.

We have a more than 70 mini programs and they include Makro, Clicks, Edgars, Game, Droppa, Netflorist and many more. Please access our mini programs under the "Shop" section found on the navigation bar at the bottom of your screen or by selecting “View All” next to your Favourite Shop on the homepage. The mini-programs will also include Vodacom internal apps such as VodaBucks, MyVodacom app and many more.

It is super easy to make a payment on VodaPay, you can make a payment by using funds on your wallet, by linking a bank card, or by using coupons that we have rewarded you.

Usually this happens because of something simple like not having enough available balance in your wallet or reaching your wallet limit, so please check if you have enough balance in your wallet, on your card, or enough funds on your coupons. Please also check whether you have reached your wallet transaction limits – you might need to expand your wallet (this is free of charge). If this doesn't explain your issue, please contact our friendly support staff via our instant in-app chat to resolve your problem. You can also request to be contacted by our team later at a time that suits you. 

That's awesome! We can't wait to hear about it – please contact our friendly support staff via our instant in-app chat and we will provide you the details.

Yes, you can or you can use your VodaPay wallet, it's safe and very convenient.

Yes, you can.

Yes, you can or you can use your VodaPay wallet, it's safe and very convenient.

Businesses and merchants who partner with us and build a Mini Program will be part of Vodacom’s super app ecosystem. The VodaPay super app provides a world-class and super secure user experience, completely customised to meet the needs of local businesses, developers and, of course, 40 million consumers. 

Businesses of all sizes are invited to partner with us and build their own Mini Program with VodaPay. It’s a simple process, and one that’s designed to help businesses grow – so why not get started with the first phase of the onboarding process today? 

There’s no time limit, but the sooner you get in touch, the sooner you can take full advantage of the audience and the opportunity that comes with VodaPay. Get in on the ground floor of our digital mall, and you can be ahead of competitors in getting online, accessing millions of potential new customers, and growing your business. This massive digital partnership is changing the economic landscape for the whole country, from shifting how businesses sell to transforming the way consumers spend. 

The possibilities are endless. Mini Programs are a user-friendly and accessible technology. All types (and any size) of business/merchant can take advantage of the Mini Program’s capabilities and platform features, including payment acceptance and access to millions of customers.  Any shop or product can find its space in our digital mall, and flourish as part of our ecosystem. 

Developers and businesses of all sizes can partner with us and leverage our best-in-class Mini Program technology within the VodaPay super app. Visit https://vodapay.vodacom.co.za/vodapay/become-a-partner  to find out how this new technology makes building and submitting apps for approval quick and easy, with less admin, and is facilitated by exceptional support from our Mini Program experts.  

The partnership between Alipay and Vodacom means that developers have the chance to design on a platform using the world’s leading technology, and carve out their space as pioneers helping to reinvent the entire mobile FinTech ecosystem in South Africa. 

The possibilities are endless – everything from e-commerce right through to lifestyle and gaming apps. Creative and dynamic developers as well as innovative technology start-ups can use this technology to help develop South Africa, its communities, and the people who make up those communities.

The technology is simple by design. VodaPay Mini Programs offer developers a single ecosystem on which to build applications. Developers only need to manage a single codebase for both iOS and Android devices, reducing the administration when submitting apps for approval.  This results in faster development cycles. You can read more about it here: https://vodapay.vodacom.co.za/vodapay/become-a-partner

Now is the time to start building and taking advantage of these previously untapped possibilities now made real. Creating Mini Programs for our platform is a relatively simple but groundbreaking and innovative way for developers to showcase their creativity and agility, and to leverage the future of eCommerce and fintech.

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

Please contact the mini-program merchant directly or alternatively please log a query via our instant in-app chat on the VodaPay app by clicking on "Chat to an Agent"

Vodacom provides technical support however the merchant is responsible for the costs to develop a mini-app.

Vodacom charges are based on the mini-program partners business model. The charge could either be a flat fee or a percentage commission on each transaction.

You can access the services page from the landing page next to the "Pay" button 

Select “Services” on the navigation bar at the bottom of your screen, and then select the service you want to pay for, e.g. “EasyPay” or “Traffic Fine”. Follow the prompts to capture your payment reference, mobile number and the amount you want to pay. Select the payment method you wish to use for the payment, and then confirm the payment. You’ll receive a confirmation notification that the payment was successful.

• You will receive notifications depending on your own notification preferences. If you have set notification preference as email only, or SMS only, or email and SMS, then you will not receive the confirmation notification of the payment in-app.
• If in-app notification is also set as one of notification preferences, then you will always receive an in-app payment notification. Please ensure that notification preferences are set up correctly.

Select “Water & Electricity” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen. Follow the prompts to enter your meter number, mobile number and the amount you want to pay. Then, select the payment method you wish to use, and confirm the payment. You’ll receive a confirmation notification of the payment.

You’ll be navigated to the “Successful Payment Screen”, and you’ll receive a confirmation notification or SMS. You can also view your successful payments in your transaction history. Navigate there from “View All” on your homepage, or from the payments section on your account menu.

Unfortunately refunds cannot be processed via the app, however if you have any transaction disputes please chat to us via our instant chat.

You can view your "account" menu by selecting the profile icon on the top right-hand corner of the homepage. Under “Payments”, select “Payment Preferences”.

First, go to your “account” menu, by selecting the profile icon on the top right-hand corner of the homepage. From there, select “Payment preferences”. You’ll see all of your active payment methods displayed here, i.e. all your loaded cards as well as your wallet. Select the button next to the card you want to set as your default payment option.

• You can add a bank card during any transaction when you get to the “Payment Confirmation Screen”. 
• You can also add a bank card from your “Account” menu. Simply tap on the profile icon on the top right hand corner of the homepage, scroll to “Payments”, and select “My cards”.

You can log a query inside the app via our instant chat.

1) Select “Prepaid Mobile” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen.

2) Choose the mobile number you’re buying for as well as the Network (Cell C, MTN, Vodacom etc.).

3) Select the product category (data, airtime, SMS etc.).

1) Select “Prepaid Mobile” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen.

2) Enter the mobile number of a friend or family member, as well as their Network provider (Cell C, MTN, Vodacom etc.).

3) Select the product category (data, airtime, SMS etc.).

4) Select a product, and complete the payment.

Vodacom has personalised offers that are tailored to you and your buying habits. This means that not all products are available to everyone.

Important: you can’t get a refund if you’ve entered the incorrect mobile number and have completed the transaction. So please make extra sure to check your details and ensure you’re entering the right number before you confirm your payments.

Select “Water & Electricity” on the homepage or under the “services” section found on the navigation bar at the bottom of your screen. Follow the prompts to enter your meter number, mobile number and the amount you want to pay. Then you can select the payment method you wish to use, and confirm the payment. You’ll receive a confirmation notification of the payment.

Prepaid electricty and water can not be refunded, however should you not have received your voucher, please provide us with detail of the transaction to allow us to investigate: Transaction date, transaction amount and the transaction reference number

You will only need to provide your ID document when you apply for our Lite, Essential or Pro mobile wallet. VodaPay is POPI and GDPR compliant and you can always be assured that we will always protect your personal data.

You will only need to provide your ID or passport information when you apply for our Lite, Essential or Pro mobile wallet.

We have four wallet types that you can choose between, depending on your needs. Entry (that you get when you register on the VodaPay app), Lite, Essential and Pro wallet that give you more transacting options and higher limits. You can view the wallet options on our website: https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet.

• Entry Wallet

With the Entry wallet you can make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also receive wallet-to-wallet payments from other VodaPay users. However, you may not send money to other users or withdraw money out of this wallet.

• Lite

The Lite wallet allows you to make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also pay for goods or services at a merchant, withdraw money to a bank account, add money to your wallet from your bank account, and send or receive instant wallet-to-wallet payments to and from other VodaPay users. 

• Essential 

The Essential wallet allows you to make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also pay for goods or services at a merchant, withdraw money to a bank account, add money to your wallet from your bank account, and send or receive instant wallet-to-wallet payments to and from other VodaPay users.

• Pro

The Pro wallet allows you to make Value Added Service purchases (airtime, data etc.) and in-app purchases from any of the Mini Programs within VodaPay. You can also pay for goods or services at a merchant, withdraw money to a bank account, add money to your wallet from your bank account, and send or receive instant wallet-to-wallet payments to and from other VodaPay users. The Pro wallet has the highest wallet limit with unlimited deposits into the wallet and you can transact for up to R100k.

The only fees you'll be charged are those that apply if you cash out from your wallet. You can view our pricing on our website: https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet.

Essential wallet is one of our wallet options, it is one level up from the Lite wallet in terms of limits and capabilities.

You will be able to make value added services payments, pay merchants, withdraw money from your wallet to a bank account and pay other VodaPay wallet holders. 

It's free of charge to choose the Essential wallet.

All you need to get an Essential wallet is your ID and a selfie.

With the Lite wallet you have lower transaction limits and more limited features.

This is our high-end wallet that provides unlimited transactions and access to all features. The only limit on the Pro wallet is that you may have a maximum balance of R100 000 in your wallet at any one time.

It offers you unlimited transacting limits. You will be able to make value added services payments, pay merchants, withdraw money from your wallet to a bank account and pay other VodaPay wallet holders. 

It is free of charge to expand to the Pro wallet.

All you need is your ID and a selfie, and you will also need to capture your physical address details. We may ask you to provide information on your income.

The difference is the different transaction limits and features that each of these wallets offer. For more information please visit our website: https://www.vodacom.co.za/vodacom/terms/vodapay-enhanced-wallet.

Your wallet balance should always be correct. If there appears to be a discrepancy, this may be due to your wallet limit – check both your Total Balance and your Available Balance for the correct amount. If something still doesn’t look right, check your wallet’s transaction history to see if there are any transactions you forgot. If your balance is still incorrect, please send us an instant message via our instant chat and we will assist you.

Select “Wallet” from the bottom navigation, or tap on the wallet balance on the home page.

Your wallet limit is the maximum available balance you can have in your wallet at a time (our different wallet types have different wallet limits based on your needs). If you exceed your wallet limit, it will display a “total balance” amount, showing you how much you can access at once, compared to how much you have in total.

• The available is the balance you can use to transact now whereas the Total balance may have other uncleared/pending funds that you can't use.
• You will see two balances – available, and total – if you reach your wallet limit. To come back within your limits, you need to either expand your wallet to an option with higher limits, or spend some of your available funds to reduce your balance.

• Everyone who registers on the VodaPay app gets access to an entry wallet, however if you want to add money, send money to friends, or have higher transaction limits, you need to expand this wallet. This can be done quickly and easily, all on the app. Depending on which wallet option you would like, we need some personal information to complete a FICA verification. This ensures we can keep your information safe from financial crime.
• For the Lite wallet, we just need you to share some personal information such as your South African Identification Number, employment details and source of funds. For the Essential wallet, we need a little more confirmation such as a photo of your document and a selfie. For the Pro wallet, we require an address as well.
• We will notify you via your preferred method as soon as your wallet has been expanded. Make sure you check your notification settings so you don’t miss out on any important updates!

You can load funds into your VodaPay wallet via EFT, from a bank card that you have linked on the VodaPay app or through one of our retail partners. Oh, and remember, all wallet top ups are free of charge – mahala!

No; loading money is free of charge. Mahala!!

1: Tap "Add money" on the wallet page

2: Choose the "Bank card" option from the list of options provided on the Add money action sheet

3: Enter your top-up amount, you may also add a reference (this is optional)

4: Select your preferred bank card

5: Tap the "Pay" button 

6: Wait for your money to reflect on your VodaPay app, enjoy the convenience of online payments with the recently added funds.

1: Tap "Add money" on the wallet page

2: Choose the "At a retailer" option from the list of options provided on the Add money action sheet

3: Unique barcode and reference number will be generated. You can toggle between Pay@ and EasyPay to view the barcode and reference number.

4: Present your barcode or reference number to a cashier at a retailer and deposit your desired amount

5: The cashier will give you a receipt as proof of the completed transaction. You will also recieve a notification on your VodaPay app   

6: Wait for your money to reflect on your VodaPay app, enjoy the convenience of online payments with the recently added funds.

You can add money to your wallet at major retailers including Pick `n Pay, Boxer, Game, Makro Builders, Rhino and Cambridge Foods. We will soon be adding more retailers to provide you with more convenience to add money at your local retailer.

1: Tap "Add money" on the wallet page

2: Tap on "EFT" from the list of options provided on the Add money action sheet

3: Follow the 3 easy steps provided  

4: Wait for your money to reflect. On your VodaPay app, enjoy the convenience of online payments with the recently added funds.

1: Tap "Add money" on the wallet page.

2: Choose the "At a Vodacom Shop" option from the list of options provided on the Add money action sheet.

3: Unique barcode and reference number will be generated.

4: Present your barcode or reference number to a cashier at a Vodacom Shop and deposit your desired amount.

5: The cashier will give you a receipt as proof of the completed transaction. You will also receive a notification on your VodaPay app.

6: Wait for your money to reflect on your VodaPay app, enjoy the convenience of online payments with the recently added funds.

Your funds should reflect immediately if loaded via linked card or at a retailer. Funds should also reflect immediately if loaded via EFT or may take up to 4 days to reflect, please refer to "How do I add money via EFT to my VodaPay Wallet" in our FAQs. 

If funds do not reflect in your wallet, please contact us via our instant chat with the VodaPay app.

It's easy to withdraw money to a bank account from your wallet; simply log onto the VodaPay app, go to your wallet landing page from the bottom navigation, and tap the withdraw button below your balance.

If this is your first time withdrawing to a bank account you will first need to add a beneficiary account. To do this, tap on the "Add a beneficiary" icon, and enter the details for the bank account you'd like to send money to. Once you've added your beneficiary you'll be taken back to the withdraw page now showing the account you added. 

Tap on the beneficiary, and enter how much you would like to send (and be aware of the transaction fee of R8.00 +1% of the withdrawal amount for withdrawals from your wallet). You can then edit your reference notes, and choose if you’d like to send the beneficiary a notification via SMS or email.

Lastly, check that all the details are correct on the payment confirmation page and hit Withdraw.
Please note it will take 2 to 4 days for your money to reflect in the beneficiary's bank account.

Yes; you will be able to withdraw cash at any Pick n Pay or Boxer Stores, Cash Express ATMs, Kazang or OTT Agents.

It’s easy to withdraw cash from your wallet; simply log onto the VodaPay app, go to your wallet landing page and follow the steps below:

1: Tap "Withdraw money" on the wallet page

2: Choose the "Cash out voucher" option from the list of options provided on the Withdraw money action sheet

3: Select where you want to cash out

4: Specify amount you want to cash out, you may also specify the reference for your cash out.

5: Enter a pin, the pin will be used to get cash at a retailer or at a VodaPay approved agent.

6: A unique barcode and reference number will be generated. 

7: Present your barcode or reference number to a cashier at a retailer or VodaPay approved agent to get your money 

8: Enter the pin and if the pin is correct the cashier will hand over the cash.

It will cost you R8,00 + 1% of the withdrawal amount to cash-out at Pick n Pay stores, Boxer Stores, Kazang agent or OTT agents. If you cash-out at Cash Express ATMs, you will be charged R8,00 + 2% of the withdrawal amount.

You will be able to cash-out your voucher at any Pick n Pay or Boxer Stores, Cash Express ATMs, Kazang or OTT Agents. Please be on the lookout for other VodaPay approved agents that will facilitate cash out from VodaPay.

The cash-out voucher is valid for 30 days.

Yes; you can change a pin, simply select Manage vouchers option provided on the Withdraw money action sheet. You will presented with all vouchers, select the voucher you want to change the pin for.

Please refer to the cash withdrawal limits based on your wallet type as the limits differ depending on your wallet type.

Yes; you can reset a pin, simply select Manage vouchers option provided on the Withdraw money action sheet. You will presented with all vouchers, select the voucher you want to reset the pin for and reset the PIN.

Yes, The PIN will be valid for 30 days from the day of issue. However if you enter the PIN three times incorrectly, it will be blocked and you will need to reset the PIN on VodaPay.

At the moment only Lite, Essential or Pro wallet users are able to withdraw cash from the VodaPay wallet.

You can reset a pin, simply select Manage vouchers option provided on the Withdraw money action sheet. You will presented with all vouchers, select the voucher you want to reset the pin for and rest the PIN.

Yes; you can pay for any goods and services offered by any business on VodaPay using your VodaPay wallet. 

You can access any of the services that we have on the VodaPay app and make a payment with your wallet.

You can send money to friends and family from your wallet – all they need to do is download the VodaPay app in order to get their money. You can also pay for services offered within the VodaPay app, such as mobile prepaid bundles, bill payments, prepaid water and electricity, and so much more (you can explore all the services we have to offer under the services section on the app). Please check for updates too, to see when you can pay merchants directly from your wallet via scan to pay. 

All you have to do is select your wallet as your payment option when the payment confirmation page is displayed. If your wallet is your default option it will already display. If it’s not, just tap on the arrow next to the payment selection card to bring up other options, including your Wallet. Select your wallet, and the payment confirmation page will now update with your wallet as the payment method.

You will soon be able to use your wallet balance to scan a QR and pay for any goods and services using your VodaPay wallet. We encourage VodaPay users to pay using their wallets, as this is free of charge.

Yes

Select your linked bank card as your payment option when the payment confirmation page is displayed.

Yes, you can use your linked bank card to scan a QR and make a payments. VodaPay users can scan a MasterPass QR or SnapScan QR code at retailers, restaurants and at all merchants accepting MasterPass QR and SnapScan payments.

First of all... welcome to VodaPay! To claim your money, just click on the link in the SMS and you’ll be taken to a page with more details. Here, you’ll see the amount you’ve been sent as well as who has sent it to you. From here you can download the VodaPay app - just tap on the "download the app" button on the screen, which will direct you to your app store.

Next, register on the app; this will just take a minute. Once you’ve done this, your money will be available in your entry wallet and you can enjoy purchasing from the numerous services on the app, or you can withdraw your money to a bank account. If you have already registered, you’ll see the transaction in your transaction history and reflected in your increased wallet balance.

Simply log onto the app, go to your wallet landing page from the bottom navigation and tap the send button below your balance. If this is your first time sending money, you’ll have to allow VodaPay access to your contacts to sync them onto the app.

Now you can either type in the mobile number you wish to send money to, select a friend from your friend's list, or scan your friend's QR code on their VodaPay app. The next screen will ask you how much you would like to send, and to add a note if you’d like.

Choose your amount, then check that all the details are correct on the payment confirmation page, and hit Pay. Your friend will receive the money instantly if they are on VodaPay. If they aren’t on VodaPay they will get a message to download the app so that they can claim their money.

No, currently you can only send money within South African boarders.

It’s easy; simply log onto the VodaPay app, go to your wallet landing page and follow the steps below:

1: Tap "Send money" on the wallet page

2: Choose the "Cash out voucher" option from the list of options provided on the Withdraw money action sheet

3: Specify where the cash would be collected

4: Specify amount you want to cash out, you may also specify the reference for your cash out.

5: Enter a pin, the pin will be used to get cash at a retailer or at a VodaPay approved agent.

6: A unique barcode and reference number will be generated. You can share the barcode, reference number and PIN with your family and friends.

It will cost you R8,00 + 1% of the withdrawal amount to cash-out at Pick n Pay stores, Boxer Stores, Kazang agent or OTT agents. If you cash-out at Cash Express ATMs, you will be charged R8,00 + 2% of the withdrawal amount.

Your family and fiends will be able to cash-out your voucher at any Pick n Pay or Boxer Stores, Cash Express ATMs, Kazang or OTT Agents. Please be on the lookout for other VodaPay approved agents that will facilitate cash out from VodaPay.

Please refer to the cash withdrawal limits based on your wallet type as the limits differ depending on your wallet type.

Your family and friends simply need to present the barcode or reference number you shared to a cashier at a retailer or VodaPay approved agent to get your money. They will be prompted to enter a pin and if the pin is correct the cashier will hand over the cash.

The person collecting the cash has up to three times to enter a valid PIN. If an invalid PIN has been entered 3 times, the voucher will be blocked until the PIN is reset by the Sender.

Yes; money can be sent to any valid South African mobile number.

Yes; the receipient of cash doesn’t have to be registered on VodaPay.

Yes; the receipient of cash doesn’t need to have a smart phone to receive a voucher to redeem at a retailer of a VodaPay approved agent.

You will need to contact the person who sent you the voucher to reset the PIN.

Collecting cash is free; you will not be required to pay anything when collecting cash.

• You can view your transaction history by selecting “View all” next to “Recent transactions” on the homepage, or from the payments section on your account menu. You’ll be navigated to your full transaction history where you will have access to the records of all transactions from the past 90 days.
• Also, check the transaction under your pending transactions in case you don't see it under transaction history.

To view your most recent wallet transactions, simply select your wallet from the main navigation menu. To see all your wallet transactions, you can select ‘View all’ from your wallet page, or you can filter your transactions by payment method (i.e. ‘wallet’) in your transaction history to find the specific transaction you’re looking for.  

VodaPay doesn’t charge any fees for transactions on the app or for sending money to your friends and family members wallets. A small transaction fee is charged for any withdrawals from your wallet though, for example to a bank account or (in future) withdrawals at retailers. 

We don’t necessarily provide ‘statements’ however you can easily view your transaction history by selecting “view all” next to the “Recent transactions” on the homepage of the app. You can view your bank statement through your bank.

These are all the transactions you have performed but have not been finalised.

• You can view your cashback rewards and the coupons you have earned from the “rewards” section found on the navigation bar at the bottom of your screen. 
• You can also view any referral campaigns you are participating in from the “Refer a friend” item under your “Profile” section on your “Account” menu.

You’ll be rewarded with cash coupons or cashback into your wallet, based on your VodaPay app usage.

Coupons are discount vouchers that you can use when making purchases or payments through the VodaPay app.

You can use a coupon to purchase various prepaid products including utilities and mobile bundles. You can also use your coupons to pay EasyPay bills through the app.

1) Select the product or service you wish to pay for. 

2) On the payment screen you will have the option to select payment method/s. If you have a coupon you will have the option to redeem the coupon during the payment process.

3) Select the coupon you want to redeem as well as another payment method if your coupon doesn’t cover the full transaction amount.

4) Once redeemed, your coupon will no longer be available to use.

You can only redeem your coupons within VodaPay i.e. only for payment for services offered within VodaPay, this includes mini-programs.

- A coupon can be redeemed in full if the coupon amount is the same as the transaction amount.

- A coupon cannot be redeemed for cash and is not transferable.

- A coupon can be redeemed in full if the coupon amount is less than the transaction amount; and in this case a bank card payment or the funds available in your Wallet can be used to pay for the remaining balance of the transaction amount.

- A coupon will be redeemed in full even if the coupon amount is more than the transaction amount; and in such a case you will forfeit the balance of the coupon. 

- You may have multiple coupons in your Wallet, however only one coupon can be redeemed per transaction.

- Some coupons can only be redeemed for specific services.

- Each coupon has its own specific Ts & Cs and redemption rules (i.e. transaction type, expiry dates), so please refer to the master Ts & Cs and the specific Ts & Cs for each coupon on the app.

• Each campaign is different, but you can view the details of every campaign on the 'campaign details' page, which you can find by visiting the “Refer a friend” section on the app.
• Generally, you will need to share your referral link with a friend to get them to sign up on VodaPay and complete a task.

Rewards are automatically sent once a task is complete. We will also notify you when we've sent them, via SMS or in-app notification (depending on your notification settings). 

• We’ve made it super easy for you to share all the possibilities of VodaPay with your friends and family. Simply tap on the “Rewards” section on the main navigation, then tap on the “Get more rewards” floating button. Or you can select “Refer a friend” from the “Account” menu under your profile details. 
• This will direct you to the “Refer a friend” campaigns page. If there is a campaign running, you can earn rewards for referring a friend. 
• If not, you can of course still refer your people! Simply tap on the “Refer a friend” button at the bottom of the screen. This will provide you with a unique referral link that you can share with your friends.

Unfortunately, you will not be able to exchange a coupon for cash.

Yes, but this will be based on approval from the merchant where you used your coupon.

No, at the moment you cannot add other loyalty rewards on the VodaPay app

Our daily deals are a great way to get more value for your money within the VodaPay App. Every day, VodaPay users get access to various deals and offers from Vodacom and VodaPay 3rd parties that can be accessed right from the app. Offers are available for 24 hours from midnight until midnight the following day. Each VodaPay user can purchase one daily deal per day.

Everyday you will see a new offer in the 'Suggested for you' section in VodaPay, showing you the current daily deal. Click on the button, and you will be taken to the particular Mini Program that is offering the deal. From here, the deal can be added to your cart to purchase directly from the Mini Program. From here, actually purchasing the deal is just like any normal purchase, and you can easily pay and check out all directly in the app.

If a deal has expired, it can no longer be purchased - but just come back to the 'Suggested for you' section to check out each day's new deal. 

Yes. All deals can be purchased on behalf of yourself or as a gift to someone else.

Daily Deals and offers are available exclusively to VodaPay users, without any additional fees.

Yes, it is safe to store your payment details on VodaPay. Your details are stored in a highly secure environment that is continuously audited.

Your card information and data is encrypted and stored in a high security environment which is PCI DSS Compliant (Payment Card Industry Data Security Standards).

No. Under the POPI act, VodaPay is not allowed to share customer details with any third parties without a customer’s consent.

Please contact us by calling 082 241 0016, or send us an instant message via our in-app live chat.

Please contact us by calling 082 241 0016, or send us an instant message via our in-app live chat.

VodaPay and its partners will never ask you for your login details. You should keep your login details private at all times. 

The first thing you can do is to change your PIN, however you can also contact us via our instant in-app chat and we will help by suspending your wallet until further notice.

Please contact your bank; however you can also contact us via our instant chat.

Please contact one of our agents via our instant chat and we will be happy to help you.

You can log into VodaPay on any device to change your PIN and passwords, however you may prefer to contact us. You can do so via our instant in-app chat 

The VodaPay Data Free functionality allows Vodacom customers to buy airtime and data, check their balances, use their VodaBucks, pay bills, and buy vouchers on the VodaPay app without incurring data charges.

The service is available to all Vodacom subscribers.

As a Vodacom customer, you can use any version of VodaPay to enjoy data-free charges when accessing selected services on the VodaPay app. To benefit from data-free usage, make sure you are using your Vodacom SIM card while using the app.

Simply open the app store on your phone (App Store, Google Play, Huawei AppGallery), search for "VodaPay," and tap "Update."

You will incur data charges for using journeys that are not covered by the VodaPay Data Free functionality. These journeys include third-party stores such as OneDayOnly, Edgars, and Makro, to name a few.

It’s a digital card which is secured and easy to use. The card is linked to your VodaPay wallet on the app is an access mechanism to your existing funds in the VodaPay wallet.

1. Once the customer has signed into the VodaPay app  

2. Go to your wallet page  

3. Select get card 

4. Confirm the Ts/Cs 

5. Card created successfully 

You are allowed to have up to 3 virtual cards.

No, your VodaPay virtual card is linked to your VodaPay wallet.

All VodaPay App users with an enhanced VodaPay Wallet i.e., Lite, Essential, or Pro wallet.

Upgrade your wallet to the following wallets and be able to create your Virtual Card: 

• Lite 
• Essential 
• Pro wallet

No, you can only get a virtual card from the Lite, Essential, and Pro wallets.

1. Online shopping websites  

2. In-App purchases  

3. In-store purchases via POS machines if your virtual card is enabled to partner wallets such as Samsung Pay, Google Pay 

4. NFC enabled ATMs if your virtual card is enabled to partner wallets such as Samsung Pay, Google Pay

You can add your VodaPay virtual card directly on the partner/external wallet app by following the directions of the partner/external wallets on their websites i.e. Samsung Pay or Google Pay.

1. Offers flexibility – provides the ability to have more than 1 card for different purposes and allows you to categorise your spend 

2. Fast and Easy – no need to wait for the card after application and can immediately transact  

3. Safe – assures the ability to pause, cancel or reactivate the card as a safety measure.

The first VodaPay virtual card is free with additional virtual cards charged at R7

1. Once the customer has signed into the VodaPay app   

2. Select My VodaPay cards “under My Profile” 

3. Select virtual card you want to cancel  

4. Under Manage Card Select Cancel icon  

5. Select reason for cancellation  

6. Select proceed to cancel  

7. Successful cancellation of card

Yes! You can use your VodaPay virtual card to shop online including international online stores, also shop at physical stores where you see the contactless sign and Visa sign if you have enabled your card on Samsung or Google Pay. You can also use your VodaPay virtual card to subscribe to streaming services like Netflix and Spotify.

Yes! You can choose to Pause your card for a period by selecting the Pause icon. This will allow all card transactions on this card to be blocked until you un-pause your card again.

1. Once the customer has signed into the VodaPay app   

2. Select My VodaPay cards “under My Profile” 

3. Select virtual card you want to Pause 

4. Under Manage Card Select Pause icon  

5. Confirm Pause Card  

6. Successful Paused card 

1. Once the customer has signed into the VodaPay app   

2. Select My VodaPay cards “under My Profile” 

3. Select virtual card you want to Un-pause  

4. Under Manage Card Select Un-pause icon  

5. Confirm Un-pause Card  

6. Successful Un-pause card

Yes!, you can add Daily and Monthly spending limits  

Your card spending limits must be within and not exceed your wallet transaction limits.

Your card will be created with default limits which you can edit or update.

1. Once the customer has signed into the VodaPay app   

2. Select My VodaPay cards “under My Profile” 

3. Select virtual card you want to view or edit  

4. Under Manage Card Select View or Edit icon  

5. Select limit type you want to change  

6. Enter the limit of your choice  

7. Save changes you made

Yes! As a VodaPay virtual card customer you will be able to set your own pin for your virtual card. 

This will allow you to make the necessary payments where a pin is required i.e., Contactless enabled ATMs may require a pin and contactless cashback transactions.

No! You can reset/change your pin in the event you forget your pin.

1. Once the customer has signed into the VodaPay app   

2. Select My VodaPay cards “under My Profile” 

3. Select virtual card you want to change pin  

4. Under Manage Card Select Change Pin icon  

5. Set your new Pin  

6. Confirm your new Pin  

7. Successful Pin change

Yes! Your virtual card is secure. It can only be accessed in your VodaPay app, which is protected by your login password or biometrics.

• Any ecommerce transactions on this card will be authenticated using a One Time Password.  
• Any POS transactions using Google/Samsung Pay will be tokenized.  
• Any ATM transactions will require a Card PIN which as a VodaPay customer you can create or set on your card under card management.

Yes! The virtual card is available from an iOS version 12 and above and any Android version.

• System temporarily unavailable – System temporarily unavailable. Please try again later
• Network error – When the user has lost network and they have to reconnect to complete their request - Please check your network connection and try again
• Time-out – When the system takes too long to respond to your request – Please try again later
• Wallet blocked 
• Wallet is not eligible for card (Entry wallet)

• System temporarily unavailable – System temporarily unavailable. Please try again later
• Network error – When the user has lost network and they must reconnect to complete their request - Please check your network connection and try again  
• Select view card to view card information after successful creation

• Wallet blocked
• Wallet transaction limit violated
• Insufficient funds
• Card number is invalid
• Card Expired
• Wrong Pin
• Incorrect CVV

Yes! Virtual cards allow you to do a cashback transaction at participating cashback retailers that allow cashback transactions at POS.

Yes! the virtual card allows you to withdraw cash from ATMs that support contactless transactions at a cost. (see withdrawal costs)

Enable your virtual card onto an external wallet i.e., Samsung or Google Pay  

For Samsung Pay:
https://www.samsung.com/za/samsung-pay/ 

Download it from the Samsung Galaxy Apps store. Then, sign in to your Samsung account and follow the Samsung prompts. 

For Google Pay: 
https://support.google.com/wallet/answer/12058983?hl=en#zippy=%2Cwith-the-google-wallet-app 

Open the Google Wallet app and follow the Google Pay prompts

Follow your external wallet process (Samsung or Google Pay to tap phone with your virtual card  on the ATM device and follow respective Bank’s ATM process.

Follow your external wallet process Samsung or Google Pay to tap phone with your virtual card on the POS device and follow respective POS process.

As a VodaPay virtual card user you can view your transactions via your wallet transaction history “under My Profile” 

Or by selecting the wallet icon then navigate to “recent transactions” and select “view all”.

• You do not get charged for making purchases
• You do not get charged for your first and primary virtual card
• You will get charged for withdrawals at ATMs or Retailers and for additional cards

Yes! You can log your dispute with our call center at 082¿241 0016. Provide your dispute details: 

• Card number 
• Transaction amount 
• Transaction date 
• Merchant name 
• Dispute reason 

• Unauthorized Transaction 
• Did not do transaction 
• Excessive Charges 
• Did not receive good/services 
• Transaction cancelled but no refund 
• Payment made through other means 
• Cancelled subscription 
• Other i.e. the user must be able to capture the dispute reason when the select Other